Somehow they've learned nothing and will likely be forced to go back to in house staff after some massive outage or security breach.
Top comment in the reddit thread is p good
Everyone at Canada Life in 3 months: What the heck does “do the needful” mean?
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I love stories like these because invariably, they'll save some money on IT for a few quarters, everything will fall apart, users will absolutely hate it, and eventually they'll have to restart the in-house IT and spend even more money on the project to fix all the shit the outsourcing broke.
Decision makers will be human-shaped dust clouds with trailing canadian dollars by that time though.
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I've worked at a couple places that outsource the low importance/impact grunt work to other countries and keep all important/high impact work in the west, it seems to result in decent products.
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Anything done in leafland is done by half measures
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