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One of Canada's largest insurers outsourcing IT to India

https://www.winnipegfreepress.com/business/2024/02/29/canada-life-cutting-it-jobs

Somehow they've learned nothing and will likely be forced to go back to in house staff after some massive outage or security breach.

Top comment in the reddit thread is p good

Everyone at Canada Life in 3 months: What the heck does “do the needful” mean?

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I love stories like these because invariably, they'll save some money on IT for a few quarters, everything will fall apart, users will absolutely hate it, and eventually they'll have to restart the in-house IT and spend even more money on the project to fix all the shit the outsourcing broke.

Decision makers will be human-shaped dust clouds with trailing canadian dollars by that time though.

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I've worked at a couple places that outsource the low importance/impact grunt work to other countries and keep all important/high impact work in the west, it seems to result in decent products.

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Anything done in leafland is done by half measures

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