TLDW
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LG makes refrigerators
LG prints on their box which customers never see, a slip of paper inside the refridgerator, and in the user manual a clause that goes "lol you can't sue us" clause. Literally nothing anyone would see until after purchase, and you're probably not seeing the box even if you have it delivered and installed.
LG sucks at making refrigerators, so they die. Good thing there's a 10 year warranty!
LG refuses to honor the warranty
LG also goes "haha you signed away your right to sue us because we printed it on the box and that's equivalent to you signing away your right to arbitration"
Louis Rossman believes this is shifty behavior beyond the pale, unsprisingly. He orders a fridge and plans on refusing the order if that's the language on the box
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Rossman is my fav
this post rests on native land
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Yeah his fight for the right to repair is unilaterally good for everyone so I've always been a huge fan of his work
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Very impressive how one man could keep fighting the good fight purely off anger and autism.
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