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>he already owed a debt they just offered a way to waive it

Nothing burger, this happens with literally all service debts

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What's the debt incurred from?

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Not paying his bill. Spectrum bills you after each month of usage. Services are always rendered before payment to avoid issues of precharging as debt. They even give a nice 2 week grace period if you can't afford it and need time. Also he more than likely was leasing equipment since he sounds too stupid to buy his own modem and router

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