Daily Bard Digest 2024-07-24

At 07/24/24 22:05:45 in ModSupport with a score of 1 point:

One of the known issues with Reddit's ticketing system is that there's no case handling distinct between "no violations were found" (a statement about an observation) and "this isn't actually violating" (a statement about the content) and "we are automatically closing this ticket because we've already actioned this account on something else but can't tell you / we're investigating the mod team already / we're investigating the agent that closed this wrong to go on their lunch break".

The only certainty in the first tier AEO ticket close messaging (and even then, it's not absolute) is "We investigated, found a violation, and took the following actions …".

The important thing to remember, however, is that AEO and Sitewide Rules Enforcement are not an oracle, not a court, not science, and not the arbiters of Truth.

AEO & Sitewide Rules Enforcement are only an economic disincentive against trolls, bigots, violent extremists, spammers, and other bad faith efforts to "Make Reddit Die".

And they work well enough. Toxic content going public on the site has dropped two orders of magnitude or more since 2020, more and more of the clearly toxic content is being proactively tackled reliably by native systems instead of going public or volunteer mods having to bear the burden, etc.