It used to be so simple to search for questions and answers on Amazon. They had a tab that you could click and read all the Amazon customer FAQs of whatever product listing you were on. Then for whatever reason Amazon removed this tab, which sucked, but you could still kind of access it by using the search feature, it would show you if anyone asked whatever you were searching for, or it would show you relevant reviews based on your keywords. You didn't have to scroll and read through hundreds or thousands of reviews to find what you were looking for.
A few months ago, Amazon introduced Rufus, an Ai assistant that sucks butt. It's slow as heck and usually gives you the wrong or irrelevant answers. However, you could still access the Amazon customer questions and relevant reviews after you waited for Rufus to hurry the frick up with his searching, it would ask if you would rather read relevant questions and reviews. All hope was not lost.
UNTIL TODAY!! Now they have made it to where you cannot access the Amazon questions or relevant reviews at all 
Rufus will give you his answer and that's it, that's what you get and if you want to find answers to your question you either have to ask yourself (and hope someone answers) or go back to old school manually reading every review.
TOTAL AMAZON DEATH 
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I hate that it's in place where I usually search for older orders
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They put it there too? NO!!
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On the app yes
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It feels like every few months Amazon introduces a new update that makes the site worse and worse. I don't understand why companies do this? Why "fix" something that doesn't need it?
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AI is the IoT of now
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There will be people in management who have to be making changes or they have no job. These are also the sort of people who will have heard about AI making things cheaper and thought that it will make things more efficient; other employees will lose their jobs but that's a price middle management is willing to pay.
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But I don't get how this actually saves them money and makes things easier?! Like wouldn't it cost them more to have an app running and taking up bandwidth versus leaving it alone as plain text that anyone can search? I hate Amazon!!
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The negative impact of these changes won't be apparent until the execs jump ship
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It probably doesn't do either of those things, no. But it wasn't meant to. It was only meant to look like it could to other people who don't have to use it.
The customer isn't the target for this decision.
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