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  • care_nlm : imagine owning anything that connects to the internet, what a fricking loser

Amazon shuts down smarthome for chuddy doorbell

https://medium.com/@bjax_/a-tale-of-unwanted-disruption-my-week-without-amazon-df1074e3818b

When I connected with the executive, they asked if I knew why my account had been locked. When I answered I was unsure, their tone turned somewhat accusatory. I was told that the driver who had delivered my package reported receiving racist remarks from my “Ring doorbell” (it’s actually a Eufy, but I’ll let it slide).

I reviewed the footage and confirmed that no such comments had been made. Instead, the Eufy doorbell had issued an automated response: “Excuse me, can I help you?” The driver, who was walking away and wearing headphones, must have misinterpreted the message. Nevertheless, by the following day, my Amazon account was locked, and all my Echo devices were logged out.

183
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>Due to this experience, I am seriously considering discontinuing my use of Amazon Echo devices and will caution others about this incident.

considering

Daddy shut off my shrine to Daddy because he thought I did a wrongthink, so I will now obey Daddy slightly less enthusiastically. I may even sigh as I click "Buy Now." If that's ok with Daddy, that is.

>This incident stands as a stark reminder of the need for better customer service and a more nuanced approach to incident management.

Yep. It's a reminder that I would like Daddy to get better customer service chatbots. Not a reminder to empty my house of spy devices, though. No, sir.

I LOVE TECHNOOLOGY! :soyjakfat:

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