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EFFORTPOST GoDaddy Customer Support Cute twinks

>Hi there. Hope you are doing well.

>May I know the domain name?

You at 12:26, Sep 6:

Yes it's bgillettephoto.com

I'm trying to forward it to bradgillette.net, but every time it asks me to verify and sends me a code, it says the code is incorrect, even though I'm copying it verbatim

Now it says I'm locked out from doing that for seven days

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>Pranjal dhiman at 12:27, Sep 6:

>Thank you for sharing your concern, I will definitely help you. Please help us to validate the account so we can check from our end and assist you better

>Pranjal dhiman has sent you a Secure Form: PIN and Customer Number

>The following Secure Form has been submitted: PIN and Customer Number

>Thank you so much. We have successfully validated the account. Please allow me a few minutes to check this further into the account for you.

>We've sent a one-time password

>to your email b*********************@G***l.com

>You've requested more than 5 one-time passwords for this action on this domain in a 7-day period. For your protection, you will not be able to request another one-time password for the next 7 days.

You at 12:29, Sep 6:

Every time I've been sent a one-time password it says it's the wrong password

I've entered each password exactly as sent to me yet it says its not correct and now I can't do my job for seven days

That's unacceptable

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>Pranjal dhiman at 12:34, Sep 6:

>I apologies for the inconvenience caused to you.

>May I know how many times you try to add the verification PIN.

You at 12:35, Sep 6:

It's never asked me for a verification pin. It has sent me a "one time password" that's six digits long, seven times, and each time it says it's the wrong password

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>Pranjal dhiman at 12:37, Sep 6:

>Yes, I am referring to the verification six digit code.

You at 12:39, Sep 6:

There is something wrong with the verification system as it keeps sending me the wrong six digit code. They do not work

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>Pranjal dhiman at 12:40, Sep 6:

>No need to worry, let me check with the dedicated team.

>May I know did you clear the cache of the browser once you get the error of wrong password?

You at 12:43, Sep 6:

I haven't but even if I did it now, it will tell me I'm not allowed to do that for seven days

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>Pranjal dhiman at 12:44, Sep 6:

>Yes as the security purpose the account is locked for 7 days. You can add forwarding after 7 days.

You at 12:45, Sep 6:

That's unacceptable as it's to no fault of my own.

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>Pranjal dhiman at 12:46, Sep 6:

>I can understand as this is for the security purspose so no one can do any changes in the account.

You at 12:46, Sep 6:

EACH TIME I ENTERED THE CODE I WAS SENT, I WAS TOLD IT WAS THE WRONG CODE. I'M NOT R-SLURRED, I CAN COPY A SIX DIGIT CODE. SOMETHING IS WRONG WITH YOUR SYSTEM

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>Pranjal dhiman at 12:46, Sep 6:

>No need to worry, I will escalate it from my end so you can not face the issue more.

You at 12:46, Sep 6:

SO SINCE YOUR SYSTEM IS MESSED UP, IN SEVEN DAYS I'LL JUST END UP IN THE SAME LOOP BECAUSE YOUR CODES DO NOT WORK

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>Pranjal dhiman at 12:49, Sep 6:

>Please allow me 2-3 minutes, I am escalating the issue to the dedicated team.

>As I can check we need to wait for 24-48 hours after that you can make the changes in the forwarding.

You at 12:53, Sep 6:

That's still unacceptable. I just passed out my card to 100 people and now they're being directed to a website that doesn't exist because of a mess up on your end

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>Pranjal dhiman at 12:54, Sep 6:

>I can understand as this is for the security purpose only. We do not have access to make the changes in the lock period.

You at 12:56, Sep 6:

Well you've lost me as a customer. As soon as possible I will be transferring my domain.

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>Pranjal dhiman at 12:56, Sep 6:

>As when the wrong password is try multiples time the system temporary locked for the security purpose.

You at 12:57, Sep 6:

But I entered the password I was sent

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>Pranjal dhiman at 12:59, Sep 6:

>May I know did you try in the incognito window once?

You at 13:01, Sep 6:

I did not try it in incognito. All I did was enter the passwords I was sent when I was sent them and each time I was told it was the wrong password. I should not have to go through hoops to make a simple change to my domain simply because your system is sending the wrong passwords.

>Pranjal dhiman at 13:02, Sep 6:

>I can understand as the domain is locked for 7 days, we do not have access to unlock it.

You at 13:04, Sep 6:

You already told me you could change the forwarding in 24-48 hours. So either you lied in saying you could do so, or you're lying now in saying it will take seven days.

__________________

After giving them all zeros on their survey, they're texting me via "Daisy" asking me to explain the issue.

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I always wondered about this kind of "support". It this some regulation thing where they have to provide support agents and they are just complying in bad faith, or are these orgs actually that incompetent?

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