Hertz will pay $168 million to settle 364 claims related to the company falsely reporting rental cars as stolen. These cases sometimes resulted in people being arrested and even imprisoned. One lawsuit involving dozens of such cases alleged systemic flaws in Hertzโs reporting of thefts, including not recording rental extensions, falsely claiming customers hadnโt paid, failing to track its own vehicle inventory and failing to correct false reports to police.
Hertz faces lawsuit from 47 customers claiming false arrests. Some of those involved in lawsuits against Hertz reported being held at gunpoint by police and spending days in jail before the false reports were worked out. In one case, a person claimed it took two years for the case against them to be resolved.
Hertz said in its announcement that a โmeaningful portionโ of the settlement payout will be reimbursed from its insurers, and that Hertz โdoes not expect the resolution of these claims to have a material impact on its capital allocation.โ
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Basic professional ethics (for any profession): know your limits.
If your inventory system is garbage, don't go pretending that it's not garbage.
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