Fat Poorcel Sneeds when Amazon Driver Doesn't Deliver Directly to His Grubby Hands

A nightmare. An utter unmitigated nightmare...what can I do???

I am at the end of my rope with Amazon Customer Service. They are being BEYOND unreasonable. Here, let me explain (it's been a saga spanning weeks now, so get ready):

Context first. I have a severe disability. I cannot walk more than a few steps and for those I'm keeping one hand on the wall . I use an electric scooter to get around anywhere in the outside world. This scooter does not do well off road, in uneven terrain or grass. I live at an RV campground because I'm poor and must live on social security disability. I have an assistant who comes a few times a week and helps me with various things I need, though many "around the house" things I can manage well enough. I've had the condition my whole life so I've learned to adapt and improvise as best as I can, but some things I simply CANNOT do. One of those things I can't do is ride the scooter in the grass of the lot yard surrounding my RV and the vacant, under construction tiny homes next door to me.

Now the issue. I have set BERY detailed, specific delivery instructions to be on all my Amazon orders to make sure they come as close to my actual door as possible, because if it's in the yard area or, God forbid, next door or something, it may as well be on Mars for its inaccessibility to me, since I can't drive the scooter on the grass for more than a few seconds. SO IF SOMETHING IS NOT DELIVERED TO MY DOOR I CAN'T GET IT UNTIL I GET SOMEONE (LIKE MY ASSISTANT) TO HELP ME WHICH CAN TAKE DAYS , where the package is left sitting out all that time for anyone to grab. Which they usually do because, well, because I live in a goddarn trailer park, ok?

And YET, with AGGRAVATING frequency, Amazon drivers have not only ignored those very specific, CRUCIAL directions for delivery to my door, thry often will flat out deliver my packages to one of the aforementioned "tiny homes" next door. Which are not only vacant, they are being renovated/worked on, and this fact is QUITE obvious just looking at them. The porches have no steps, for f*ck's sake! Yet between my CLEARLY INHABITED RV, and these CLEARLY UNINHABITED HOUSES next door, they are choosing the latter as the place the packages should go. Either they're ignoring the directions or they're not reading them. Either way what's the point of even having them then?

So I've had to contact Amazon customer service many times because of this misdelivery issue, given that it takes days sometimes for me to get someone to help me by going over next door and looking for the package which is typically gone (not always but usually) by the time I'm able to get someone to it. Given the amount of people who are in and out of those buildings working on them all day long not to mention walking past, it's not too surprising that someone would just snatch it up. So I've had many items that I needed just not get to me at all and typically Amazon has give me the refund without really much of a hassle.

Well not this time.

Ive been jerked around by them since late December now on this issue. I've been passed around to so many different reps its insane. They've insisted that I must fill out an incident report because "the package shows as delivered", even though, all you have to do is look at delivery photos that have successfully made it to my address and the ones for those packages in question.... They're clearly not the same porch or residence at ALL. Yet they're saying that they can't possibly do anything and "their hands are tied" until I fill out some stupid " incident report".

Never mind the fact that they will refuse to answer the question that I asked as a follow up," why is it when this issues happen in the past you guys have given me the refund no problem and now you're saying it's impossible to do?", and I do mean they flat out REFUSE to answer it, just repeating over and over "please fill out the incident report sir so we can move on this matter". Oh I forgot to mention, they also tell me I have to wait several days to ensure the package isn't delivered in that time... When the packages have already been delivered. TO THE WRONG ADDRESS. THAT'S THE WHOLE ISSUE. Yet they insist I have to wait several days before I can proceed "to ensure the package is not delivered". That's absolutely bonkers and makes no sense whatsoever.

But fine. I'll wait the 3 to 4 days then fill out the report.

So I do that. I fill out two of them for two different packages in question. Within 30 minutes I get a reply stating tha t" a colleague" referred my message to them, that they require more information to resolve the case. .. and proceed to ask for EXACTLY THE INFORMATION I JUST SENT IN THE INCIDENT REPORT. The same incident report that they acknowledged getting in the message where they asked for the "additional information". I'd already sent this stuff not 20 minutes ago they clearly read the email, the fact that they're asking for this information again is just insulting and they're obviously playing games with me at this point. At least it really feels that way.

Oh yes ....and then I get a reply to my response to that, saying to "contact them back on the 16th".

This is unreal. It's absolutely unreal. they're playing games, this is absolutely unacceptable to treat a customer like this, when it's their mistake in the first place, when it's clearly and provably their mistake, and it amounts to $30 refund for God's sake. Jeff Bezos is blasting himself out into space spending millions and millions of dollars since the second richest man in the world and they're giving me this much for a hard time over $30, and all this because I'm disabled and can't justwalk over and get the package that they miss deliver in spite of my explicit instructions to deliver to my door? Were I able-bodied this wouldn't even be an issue.i could just walk over and get it.

Does anybody else see the insanity in this? I cannot believe it I'm being treated this way ...am I just overreacting? Surely not. They just keep moving the goal post and being completely unwilling and acting helpless to give a $30 refund.

What kind of action can I take on this because this is just above and beyond bad customer service. This is mistreatment and discrimination possibly even.

Any help anyone has would be much appreciated. I'm including a few screenshots of conversations I had with customer service, as well as photos of the delivery locations (with identifying details obfuscated) to show everyone how clearly obvious it is that it's NOT BEING PROPERLY DELIVERED.

Help. 😭😭😭😭