We have received countless heartbreaking messages from users who lost streaks due to hospitalizations, suicide attempts, billing issues that went unresolved, and even users sharing their real names and contact information and even more personal stories about how Duolingo failed them in critical moments. While we empathize, it is not fair to expect unpaid volunteers to carry this emotional burden.
Lmfao
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Hmm this seems close to the purposeful subreddit hobbling that can actually get mods kicked if they aren't careful.
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That's probably why the head mod is posting this on their personal account.
They also just got back from holiday so they may not be entirely in the loop with what is going on.
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