r/doordash_drivers at it again! This episode, the drivers defend themselves against customers complaining about tipping in the comments (again).

Context:

A user makes a post on /r/doordash_drivers titled "you get what you paid for" with an image of a customer complaining they didn't get notified that a dessert was out of stock, with the dasher retorting "You tipped me a penny." Comments in the post are generally supportive of the dasher, except for a few disgruntled customers, notably... (Labels added to commenters on the first thread for clarity)

(A) He didn't get what he paid for though did he? He paid for his order and delivery and since you didn't get the discretionary tip you wanted/expected you decided to not do the job the customer paid you to do properly. Absolutely disgusting attitude! No wonder your tip was so low! Sounds like you deserved it! (-27 downmarseys)

(B) He paid for the food to the restaurant not driver to update him if they were out of something (11 upmarseys)

(A) He paid the restaurant and he paid the driver to deliver his order, you ding bat. If the driver expects a tip perhaps he should offer a modicum of customer service. Crazy idea I know! A lot of customers adjust the tip once the orders complete. Why should a customer be expected to tip for good service that hasn't even happened yet. Earn your tips!! (-3)

(OP) It's a shopping order dingbat (9) ...

(C) A penny tip is a peepee move regardless (14)

(A) Yeah? Perhaps this driver has learnt a valuable lesson. If you choose to work in a service industry where you're depending on tips offer a good service. Not rocket science is it. (-10)

(D) Found the salty customer who tipped 1 cent, sorry you had to go without your dessert the other night. It's all gonna be okay because you are just so sweet enough already you could afford to skip one. (6) ...

(E) Tips for drivers on Uber, Doordash etc aren't really tips. They're not a gratuity in practice in the same way you might tip your server at a restaurant. The server is employed and therefore has a host of labor rights. The companies like Doordash do not classify the drivers doing the work as employees, so they don't get labor rights such as the right to a minimum wage that the server gets. Doordash pays maybe 2 dollars per order on average which comes out to around 4 to 5 dollars an hour wage, after taxes and expenses. I know the customer paid Doordash decent money, but the driver gets very little of that. The person actually doing the work. The companies make a big deal out of tipping in the app for the customer. They do it because it costs them a lot less money to hire contractors instead of employees with labor rights. (16)

(A) None of this has anything to do with the customer, it's not the customers job to supplement the income of Uber and DoorDash drivers. If you depend on tips, offer a good service and hopefully you'll do well. If as a driver you don't like that, do another job, you can't expect the customer to compensate you because you work for a lousy, low paying company and then get mad at them when they don't tip you "enough". (-5)

(F) Now that you understand how the pay structure works for delivery drivers, do you support drivers being paid 4 or 5 dollars an hour, do you believe that's an ethical practice? This is the way Doordash designed their system to work. If you don't like it, don't use Doordash. (7)

(A) Why are you working for a company that has a pay structure that you don't find beneficial or ethical? (-1)

(F) Because bills gotta get paid. There are very few if any people who do a job purely for the love of it. If you want people to go above and beyond for you then pay them for that effort. If you dont you'll get the simplest pick up and drop off of all time and you'll have to accept that. Asking for a driver to communicate with you is asking for more than required (3)

(A) If you want better tips try being proactive instead of being reactive and you may get better results. Or don't, keep hating your customers, getting shit tips, being miserable and bitching on Reddit. Whatever floats your boat! It's your life! (-1) ...

(G) Would you b-word at your usps guy for you missing Amazon items? Doubt it. Same situation.

(A) Amazon drivers don't expect tips or go to Reddit to cry about them. Plus the driver said he would let the customer know if any of his orders were unavailable and help him with substitutes. So, no, not the same thing at all. (0)

(G) They also get payed a salaried wage and aren't commissioned delivery. Don't forget your tips aren't a tip it's a bid for your service disgusting as a handout. And you're defending that. (6)

(A) Tips are tips, do a good job and you'll usually get one. Act like a self entitled little brat and you end up with a penny, it's called capitalism. If you don't like that get a job where you're not depending on tips. (-4)

(G) No. No their not. We don't get paid enough, tips,are our commission fee disguised as us asking for a handout. A tip is when someone is being paid enough and you're happy with their service. You wouldn't you a server before they serve you. But you live your life bud. (3)

(A) Who's fault is it that you don't get paid enough? Why are you putting that on the customer? Don't like it, get another job. The customer already pays a massively inflated price for using DoorDash and now you want them to subsidize your income because the company you chose to work for doesn't pay enough? 😂 (-1)

(the A & G slapfight goes on and on after this...)

More juicy fights from A in their thread. I'd add them, but this post is long enough as it is. More disgruntled customer comments:

So you didn't do your job and then wonder why you get shitty tips? (-10)

odd, the tip is decided before he even started the job. so don't you have it the opposite? (9)

You accepted the order. Do your job. Anything after that is petty retaliation. Immoral. Stop villainizing the customer for doing nothing wrong, especially when you're in the wrong. (-19)

He did accept the job but the customer tipping a penny is a slap in the face. Only a complete piece of shit would think that's acceptable to do to someone. There is nothing immoral with doing the bare minimum for bare minimum pay. You want professional service then pay for it, otherwise drive your own fat butt to the store and pick it up or accept what you get. (8)

The tip is not compensation. It's a literal gift. (-2)

No, it's a gratuity for doing someone a service. If you're not grateful for them delivering to you, why should they give a shit about the level of service you get? He picked it up and delivered it, they got what they paid for. (4)

Heck are you on about; there's nothing immoral about it. Customer tipped 1 cent, he delivered 1 cent service.

All our job is: pick up a sealed bag and leave it on someone's porch. If you want me to cross reference the receipt with employees and ensure everything is there I will do so, but at least give 10-20%.

If you don't like it go pick up your own darn food (10)

Do your job. The tip is literally optional. (-10)

Yeah, just as tipping has always been "optional".

If the pizza man shows up on my doorstep and I take the food from his hand and close the door in his face: I'm an butthole.

If I leave a messy table at the end of the night and leave no cash for the server: I'm an butthole.

Why is it suddenly so different when you don't have to look the person in the eye? There is a reason it is called "suggested gratuity", it's because that's what everyone else gives and it is what you should give too. At the end of the day I'm still going to do my job right; I have a 5 star rating, 100% completion rate, and 0 contract violations.

I'll promptly drop this if you aren't from the states, as where I live tipping is socially expected and service workers are payed to reflect this. Is it the best system; probably not, ideally a service worker makes a livable wage regardless of tips.

If you are, you know just as well as I do that leaving no tip is not normal; and if you don't that makes you an butthole. (7)

Some other dashers decide that OP is an idiot, and give their own opinion:

You stupid drivers that accept these orders and then get vindictive about it are only making it worse for the rest of us. (-11)

(OP)Here's a penny, give it to someone who gives a shit (8)

Enjoy the one star review I guess? Seriously why do you even take the order if you're not contempt with the tip!? Just don't take it... (-7)

(OP) Do you think I care? (2)

Regardless of what he tipped you, your job is still to pick up the order, that's just being petty now. Doesn't take much effort to just hit button that says item unavailable (-28)

Takes more effort to tip a penny which is why no sane person should care. (11)

Then fine, they're both pricks (-8)

https://old.reddit.com/r/SubredditDrama/comments/1fgzcjx/rdoordash_drivers_at_it_again_this_episode_the/