An open letter to Taco Bell from someone who lives mas often...

You cut the menu to simplify, restructure and reduce mistakes by having less items that the workers had to focus on, yet both of my local Taco Bell restaurants have never been slower and constantly pushing the wrong orders out the window.

I love taco bell, a lot. My family and I still eat there several times a week, even with the mistakes and constantly having to go back to get items missing from our bags, but if we're still having to put up with the same issues as before the menu reduction and sometimes even worse, than at least allow me to order a darn pintos n cheese from the app instead of having me make a whole second order to get them at the window.

Also, where are my tostadas at? You literally have everything on hand to make them. I can't even use the app to replace ingredients to replicate them like I do with the seven layer burrito that you also removed from the menu but we still order them daily through the app at a lower cost than it was when it was a menu option. Don't get me wrong, saving money is great, but it takes me three minutes to save a few cents on the restructured seven layer burrito in the app and I'd rather just add the darn thing to my order instead of jumping through hoops.

None of this makes sense. Please fix it for us so we can continue to live mas.

Signed,

A somewhat unhappy yet always loyal customer